Shiitake extract powder

At PureAM OU, we are committed to delivering your wellness products safely, quickly, and reliably. Please read our shipping policy for details.

1. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Time

Delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen circumstances.

3. Shipping Costs

• Shipping fees depend on your location and order weight.
• You can view the shipping cost at checkout before completing your order.
• Occasionally, we offer free shipping promotions – keep an eye on our website for updates.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can use this number to track your package at any time.

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are the responsibility of the customer.
• Please check your country’s customs regulations before placing an order.

6. Lost or Delayed Orders

• While we strive for timely delivery, sometimes packages may be delayed due to customs or shipping carriers.
• If your package has not arrived within the estimated time, please contact us at infopuream@gmail.com.
• We will investigate and ensure a resolution.

7. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt at infopuream@gmail.com.
• Provide your order number and a photo of the product.
• We will promptly replace or refund your order.

8. Contact Us

For any shipping-related questions, you can reach us at:

infopuream@gmail.com