Refund policy
At PureAM OU, your satisfaction is our top priority. We want you to be happy with every purchase. Please read our return and refund policy carefully.
1. Do you accept returns?
Yes, we accept returns within 14 days of receiving your order, under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- Products must not be expired or damaged due to customer mishandling.
Note: For health and safety reasons, opened mushroom extracts, powders, or capsules cannot be returned.
2. How to request a return?
To request a return, please follow these steps:
- Email us at infopuream@gmail.com within 14 days of delivery.
- Include your order number, product name, and reason for return.
- Wait for our confirmation and return instructions.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of receipt with:
- Order number
- Photo of the damaged or incorrect product
We will replace the item free of charge or issue a full refund.
5. Shipping Costs for Returns
- Return shipping is the responsibility of the customer, unless the return is due to our error (wrong or defective product).
- We recommend using trackable shipping for returns to ensure it reaches us safely.
6. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened mushroom powders or capsules
- Expired products
- Gift cards
7. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
infopuream@gmail.com